Laserpenshop.com offers various contact ways!

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When you have any problems, comments, or suggestions, please feel free to contact us by any channel below.

We are always ready to answer your questions rapidly: within 24hours. We stick to the timeliness of customer service, and do everything possible to satisfy you.

1) Emails

You are welcomed to email us any time. Usually your inquiry will be replied within 24 hours. Please send emails to info@laserpenshop.com or service@laserpenshop.com to get more effective help from our sales representatives and customer service team about the following issues:
- wholesaling problems - General problems
- Customer complaints - After–sale problems

We will try our best to give you a reply within 24hours during weekdays. Please remember to check your SPAM/JUNK folders if a reply does not get to you after a long period.

2) Service Hotline

Just call us during our working time! Our office hour is between 9:00am to 6:00pm HKT/GMT+8 (lunch break between 11:30am and 1:30pm), Monday through Friday except public and statutory holidays.
You may reach us live by calling us.

3) Messages

If it is not our working time, you can leave us a message. We will reply you as soon as possible. For routine inquiry or request like new product information, shipping information, Laserpenshop points, order change, order cancellation … or any other problems, comments and suggestion, click here to leave a message in My Account.

The step is: "My Account"--> "My Message"--> Submit

4) Live Chat

This channel will lead you to our real-time customer service. If there is anything that we can do for you, please feel free to chat with us online.