About goods returns - Laserpenshop.com Help and Support Center.

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1) What is Laserpenshop’s return process?
2) Can I return products without requesting RMA?
3) How do I acquire a Return Merchandise Authorization?
4) On what kind of occasions can I submit a RMA request?
5) Can I submit a RMA request if the whole order has not been received?
6) Do I need to pay for shipping cost for returns once the RMA request is not approved by Laserpenshop customer service center?
7) How about the shipping cost for returns?
8) Is it necessary to return each individual accessory when I send in a return?
9) What should I include with my RMA in the package?
10) What address should I send my return to?
11) Is it necessary to offer tracking number for the returned products?
12) How can I receive the refund?

1) What is Laserpenshop’s return process?

Most items within Product Guarantee can be returned for either a refund or for a replacement of the same item or another similar product as Return Policy.

The RMA Process and Three Easy Steps:

(1) Get RMA Authorization after you submit a RMA request by visiting RMA request in My Account.

RMA request should include the below information: Order No., Product SKU, Quantity to be Returned, the Return Reason and other related concern( for example, choose replacement or refund money), post your images.

(2) Ship the return goods after you get the RMA authorization (RMA No.).

Once you ship return goods, please note the return item must be with original packing, accessories and shipping address from Laserpenshop.com customer service center together with RMA authorization.

Notes: please offer tracking number for return shipment. Laserpenshop.com won’t take any responsibility for any missing return shipment.

(3) Get the replacement or Refund.

Laserpenshop will arrange for resend or refund upon receiving your return package within 1-3 business days.

2) Can I return products without requesting RMA?

We propose that you do not do it that way.

If you do so, you need to bear the return shipping cost even if it meets the requirement for return. Moreover, it will take at least one more week to process your return package than those with a RMA No. Please comply with our RMA process. Laserpenshop.com service center will focus on your question.

3) How do I acquire a Return Merchandise Authorization(RMA No.)?

Return Merchandise Authorization is only for the product within product warranty. Once you need to return one item, please submit your RMA request firstly by visiting RMA request in My Account. Then Laserpenshop.com customer service center will give your feedback within 24 hours. You can review the message in My Account from Laserpenshop.com any time.

4) On what kind of occasions can I submit a RMA request?

(1) There’s time limit for submitting a RMA request:

- For order missing (whole or partial), wrong (wrong SKU, color etc.) and product cosmetic defect issue, the RMA request should be submitted within 3 months as of shipping date . You can find the shipping date via the following route: Sign In www.laserpenshop.com, My Account --> Order List.

- For CRA（customer return authorization）, please submit RMA request within 3 months as of shipping date. Customer should guarantee that product and accessories are all included and in good and equal to new condition. Moreover, customer will incur the return shipping cost.

- For functional defect, please submit RMA request within the warranty period (3 months / 6 months as of shipping date)

(2) RMA request will be rejected for the following reasons:

- Validity period for RMA request is expired.
- Validity period details are as follows:
(a) The damage is customer induced damage (CID) which includes but not limited to damage caused by insufficient, incorrect or forceful operation of the product, by failure to observe the operating instructions, by overloading, by chemical or electrolytic action, by the use of spare parts from an outside source, or by any event of force majeure.
(b) The product is not sold by Laserpenshop

5) Can I submit a RMA request if the whole order has not been received?

Our RMA system are applicable when your products are not received for over 30 days (as from delivery date) or your orders have been received but there are product missing, wrong item or damaged issues. If it’s still within the estimated time of arrival (ETA), please contact us by “My Message” in My Account.

6) Do I need to pay for shipping cost for returns once the RMA request is approved by Laserpenshop customer service center?

We shoulder return shipping cost (from Laserpenshop.com to destination country).

7) How about the shipping cost for return?

The shipping back fees depend on your local post. You can inquire the international freight cost in local post office. Here is some examples:

Country	Weight of Package	Model of delivery	Freight Cost
Netherland	30g	Priority Mail	EUR1.84
France	70g	PRIORIT AIRE	USD2.30
United States	102g	SPS / PAR AVION AIR MAIL	USD2.20
United States	362g	USPS / FIRST CLASS AIR MAIL with tracking number.	USD8.65
Greece	126g	Stamp	EUR3.20
Italy	342g	Post Eire	EUR4.85

8) Is it necessary to return each individual accessory when I send in a return?

Yes.

All original equipment, components, manuals, cables, documents and packaging must be returned with your item. Laserpenshop.com can not charge the manufacturer with RMA returns that are incomplete. In most cases, items sent in for RMA replacement will be replaced with a full item set, including accessories. Please return all accessories with your RMA returns.