1) General Policy

These are Laserpenshop.com’s Standard Return Policies applicable only to products purchased by you directly from our website(www.laserpenshop.com).

All products can be requested for Return Merchandise Authorization (RMA) within warranty of return. Click here to browse our product warranty.
All returns must require a Return Merchandise Authorization(RMA) and get a RMA No. (Click here to request RMA and get Authorization.)

2) Products that are not eligible for return

Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

(1) Any product not purchased from Laserpenshop.com.

(2) Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.

(3) Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.

(4) Any product from which the posted code has been removed from its packaging.

(5) Any product that exhibits physical damage.

(6) Any product for which you have submitted a mail-in rebate.

3) The RMA Process and Steps

(1) Get RMA Authorization after you submit a RMA request by visiting RMA request in My Account.

RMA request should include the below information: Order ID, SKU, the reason of sending back and post images, choose replacement or refund money and other your related concern.

(2) Ship the return goods after you get the RMA authorization.

Once you ship return goods, please note the return item must be with original packing, accessories and shipping address from Laserpenshop.com customer service center together with RMA authorization.

Notes: Please offer tracking number for return shipment. Laserpenshop.com won’t take any responsibility for any missing return shipment.

(3) Get the replacement or Refund.

Laserpenshop will arrange for resend or refund upon receiving your return package within 1-3 business days.

Back to Top >>